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By default, Windows is permitted to turn off a USB device if it detects that it’s not being used. One of the reasons why USB devices may stop working when connected to a computer can be caused by a setting in a USB port. Tweak USB Root Hub Power management settings. Sometimes, USB hubs may cause connection issues if too many USB devices are using it at the same time. If you’re using a USB hub, try to connect your USB dongle to another USB port on your PC. Dirt, lint, moisture, or foreign object may also block the port causing an improper connection when a USB cable is inserted. USB ports may become damaged if a user is not careful when inserting or unplugging devices. Using a different port can sometimes be an effective fix as hardware issues in a computer is a common problem. If your mouse does not have any issues with the battery and it powers on and off normally, the next step that you want to do is to check if the USB port you’re using is to blame. If you don’t think that swapping out the batteries is not a solution, make sure that you go to the software of your wireless mouse to check its battery level.įor example, if you have a Logitech wireless mouse, install the Logitech G HUB software and register your wireless mouse to quickly know its battery level. This is important if you’ve been using your wireless mouse for some time now. The first simple step that you want to do is to ensure that your mouse uses a good working battery. There is no single reason for all wireless mouse disconnection issues so you’ll have to figure out the exact cause of your cause in a trial and error manner.īelow are the troubleshooting steps and solutions that you can do. If your wireless mouse is disconnecting randomly or constantly, you’ll need to do a series of troubleshooting steps in order to identify the reason for the problem. How to fix wireless mouse keeps disconnecting issue? Depending on the exact problem, you may be able to fix the issue by using another USB port, or getting a new USB dongle or adapter. If you’ve recently changed some settings prior to noticing USB wireless mouse issues, you should consider reverting to the previous setup, especially if you can’t pinpoint the exact settings that may be causing the problem.Ī few users may experience issues with their Bluetooth mouse due to USB port issues, or a malfunction with the Bluetooth adapter that comes with their device. Other users may suddenly encounter disconnection problems on their wireless mouse due to driver issues or incorrect software settings on their computer. Whether you’re using a disposable battery or a rechargeable one, you must ensure that you replace the current one to check it out. For most people, the reason can be as simple as a weak or old battery. There are several reasons why your wireless mouse may not be working properly. Causes of wireless mouse disconnection issue In this troubleshooting guide, we’ll show you the solutions that you can try if the wireless mouse you’re using keeps disconnecting, or can’t seem to work right for you most of the time. While Bluetooth technology has improved greatly during the last several years, some computer users may still encounter problems with wireless devices. However, it's a PITA to fix.Many people would prefer a wireless mouse over a wired one primarily due to less clutter. Was able to repair it with no issues since then. This video illustrates the problem and how to fix it. One benefit: ability to use side wheel to scroll back/forth through tabs in browsers, or as horizontal scroll in other apps (you'll need to set that up for each related app).īiggest drawback is the design of the click/free spin scroll wheel on top of the mouse. There's a variety of functions for each button via Logitech Options, so lots of options. The upper button is very difficult to press with my thumb, as it's placed against the lip edge of the mouse (illustrated). The only thing I do not like is the position of the side buttons (used for back/fwd).
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Also, you can further customize button function by application. Logitech Options app (accessed via System Preferences) is easy to use and facilitates the button designations. Also, easy to switch the mouse between the 2 computers via the toggle button underneath the mouse (can pair up to 3 computers). I have used the MX Master for a month now on both my MBP (10.11.6) and iMac (10.12.3).